Products, once purchased, cannot be returned. We
always aim for make sure our customers love our products.

But, we can surely help you change the size, if that’s
an issue.

You don't need to worry. If you receive a defective item, please contact
with contact@theheartyway.co and explain your situation. Make sure to
upload photos of the defects and write your order number.

There's a size chart on every product page, which will
help you choose the perfect fit.

If it’s your first order, we strongly suggest measuring
your garments and make sure the size you get is the closest to that.

This way you will ensure that the fitting is perfect.

Most of the style we offer are boxy/oversized fits. If
you prefer a regular fit, then we recommend going one size down from your
regular size.

We try our level best to send you what you have
ordered.

However, if in a rare case you have received a
different product, then please visit our returns section and raise a returns
request.

We accept Visa, Mastercard, Amex, Paytm, GPay and UPI

Unfortunately, we are unable to accept cancellations
once the order has been placed.

When you place an order, our warehouse gets notified
and starts the picking and packing process.

If you have bought by accident, please go to our
Returns & Refunds Page and follow the steps.

When you place an order our system always sends a confirmation
email.

Make sure to check your spam/promotions inbox.

We carefully pick, pack and check each order. If
you discover an item missing from an order please contact us within 24
hours of receiving your order by email to contact@theheartyway.co

Take photos of the items received along with the
package in which it was delivered.

Please do not throw away the packaging in which the
order was delivered in.

Yes, you can pick your order from our warehouse
location - 3117, Industrial Area Phase 2, Chandigarh, India.

We are open Monday to Saturday, from 9:30 AM – 6:30
PM, except holidays.

We take great care in ensuring your order is packaged
correctly and securely. We want to make sure your item arrives to you how you
would expect it to.

We deliver Pan-India to all serviceable Pin Codes.

As of now, we do not ship out of India.

But, you can place your orders online from anywhere in
the world and get them shipped to a valid address in India.

It completely depends on where you order from.

Orders are delivered within 3-7 working days to all
Metros and Tier-1 cities.

However, for certain Pin Codes, the orders may take
more time.

In case of delay, kindly get in touch by email contact@theheartyway.co
or Instagram @heartyskateboards

Every time we ship an order you receive an email with
the tracking number and link.

Please look for it and check the status of the
shipment.

If it’s not moving or has an unusual status, please
contact contact@theheartyway.co and
we will be happy to help you.

We use all major carriers, and local courier partners.
You’ll be asked to select a delivery method during checkout.

All the online orders are shipped from our warehouse
in Chandigarh.

Heartyway.co provides free shipping on order above
INR2000 across India.

For orders less than INR2000, the shipping charges
will be automatically calculated at checkout.

After placing an order, you will receive an email with
the tracking information and estimated delivery time, which will help you track
your order.

Items purchased from HEARTY must be returned in
perfect condition and unused, free from damage, stains, odors, or any condition
that would prevent their sale as new. Items must also be returned in their
original packaging, including all tags and any items included as part of the packaging,
within 7 days from receipt of shipment in order to receive a store credit.

Caps, sunglasses, socks and underwear cannot be
returned or exchanged due to hygiene issues.

Additionally, any free products received during
promotions or sales cannot be returned or exchanged for a store credit.

We work very hard in order for our garments and
skateboards to be the highest quality and without any defects. But even for us,
it's hard to have everything under control. However, if you have a concern
about a faulty or damaged item, send an email to contact@theheartyway.co attaching
images. Our team will get back to you via an email, mentioning where to send
back the product to our warehouse.

All items we sell are guaranteed against manufacturing
defects. Defective products may be subject to inspection prior to a store
credit or exchange. This may entail returning the product to our Returns Center
for inspection and may take 7-14 days.

We do not offer any refunds, for whatsoever reasons,
once a sale has been initiated.

But,
we do offer store credit for any returns or exchanges.

You may reach us at contact@theheartyway.co
for all detailed information in regard to your returned order.